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Please read everything carefully before emailing us with any questions.
If you did not find your answer on this page, please contact us here.
At HomeAnnex.com, we strive to offer you the highest quality products at the lowest prices. Our highly trained Sales & Customer Service Representatives are always available to help you find what items suit your needs.
We have a full selection of Decorative & Cabinet hardware, Kitchen & Bath décor products. Most items on our site offer free shipping. New products are added daily. For more information please see About Us
We at HomeAnnex.com aim to provide you with an easy shopping experience. We carry over 25,000 items from over 150 Manufacturers. We offer very low prices on our site plus free shipping on most items.
You can browse through our site's main categories:
or you can see a list of the brands we carry by clicking here.
Please see all our contact information here.
Just search or browse through our online store, choose the item(s) of you wish to purchase, click on the "Add to Cart" button, login to your account (or register a new account), enter your billing & shipping information, select your payment options and successfully complete the ordering process.
When you click on "My Cart" you can view the contents and change them too. To remove an item, click on the "Remove" button next to that item.
When you click on "My Cart" you can view the contents and change them too. To update the quantity of an item, type how many pieces of that item you want into the "Quantity" field, then click on the "Update" button next to that item.
Almost all of the items listed on our website offer FREE SHIPPING, on those items the page will state "Free Shipping & Handling". All other items, shipping and handling charges will be calculated during checkout.
For all orders will be added $8.95 processing fee. Handling fees will apply to heavy/oversized items where indicated.
Unfortunately we cannot ship to P.O. Boxes. You must supply us with a physical address.
Log-in to your account, then click on the "My Account" link. From there you will see your full order history including the order status. For detailed information on an order, select the order by clicking on the order number, it will then open a full invoice for you to view or print for your records.
All orders go through a 3 step process. Once an order is submitted the status is marked "Pending" then it is marked "Paid" and finally "Shipped". Order status "Pending" means that the Credit Card information is pending Verification. As soon as all the information is verified, we charge the card and the order gets marked "Paid".
Log-in to your account, then click on the "My Account" link. From there you will see your full order history including all the order numbers and detailed information.
Yes, we do accept cancellations of an order, but it should be done as soon as possible. Once the order has entered the shipping process, we do not allow any cancellations. For more information please see our Terms & Conditions.
It all depends on the item. Most items ship within 2-3 weeks. Certain items ship within 2-3 days. Custom and specialty items can take longer than 3 weeks. Please call our Sales Department for more information at 1-866-343-0020.
The following is a list of payment methods we accept:
We cannot accept Personal Checks via mail.
Our site uses an SSL (Secure Sockets Layer) Connection. SSL works by using a private key to encrypt data that's transferred over the SSL connection. This Web site can secure your private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission. Click here to see our VeriSign Security Seal.
If you were shipped a different product than you ordered, please contact us at info@homeannex.com or 1-866-343-0020 within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product free of charge. For more detailed information please refer to our return policy here.
Next to the log-in box there is a "Forgot Your Password" link, just click on it and follow the instructions and your password will be emailed to you. You can reach that page by clicking here.
Log-in to your account, then click on the "My Account" link. From there click on the "Modify Your Information" link. To change your Billing or Shipping address on an existing order please call our Customer Service Department at 1-866-343-0020.
We do not believe in spamming. You will not receive any emails other than order notifications. However, if you opted in to our Newsletter Mailing List you will occasionally receive an email about any new developments like discount offers/new products etc. In case you wish to receive our monthly newsletter, you have to subscribe to our newsletter by logging in to your account and clicking on the "Modify Your Information" link. Once you are on the "Modify Information" page you must check the box saying "Notify me about special events at this store".
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. The data we collect from you is protected against unauthorized access. We have very strict policies and procedures designed to protect the privacy of our customers and subscribers. We will never share or sell your personal information with any external organization, unless you provide prior consent. Any personal information you wish to provide is also protected internally.
Yes you can. Please make sure to notify on of our Sales Representatives when you place your order. Note: There will be an additional charge for Keying Alike.
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